The most important thing you need to know about damages:
Check the car for damage before starting the journey – this applies to hourly-, weekend-, and weekly reservations.
Spotted damage to the car? First, check the car’s digital damage log, if it’s mentioned in the log, you don’t have to report it.
Report all new damages directly through the app.
Check for any damage before starting the engine. Each car has a digital damage log that you find in the booking details under “Report damages”. If you discover a damage, you can start by checking if it's mentioned in the log. If you find the damage on the list, you don't have to do anything.
Have you found any new damage that wasn't included in the damage log?
Always report new damages directly through the app. Go to your booking details and click on “Report damages”. Attach pictures on the damage by uploading from your photo library on your phone, or by taking pictures directly from the app.
You are never responsible for any damage that you report before your trip and that the previous driver may have caused.
It's good to know that your car is insured when driving with us. Want to know more about insurance? Read more here.